Sending defective or damaged inventory to Amazon doesn't just result in returns — it tanks your seller metrics. Negative reviews drag down your listing. High return rates trigger suppression. And if your IPI score drops below Amazon's threshold because you're sitting on unsellable inventory, you lose storage capacity and start paying overage fees. The cost of a single bad batch rippling through your account is always more than the cost of catching it at the prep center.
At HM Prep, inspection isn't an add-on — it's built into our standard workflow. When your shipment arrives, we verify the quantity against your purchase order. Every unit gets a visual inspection: we check for cosmetic damage, missing components, broken seals, dented packaging, and anything else that would result in a customer complaint or an "unfulfillable" designation at the FC. If we find issues, we photograph them and notify you the same day with a detailed report so you can file a claim with your supplier while the evidence is fresh.
For sellers dealing with overseas suppliers, this step is especially critical. We've caught everything from wrong color variants to missing instruction manuals to units that were clearly water-damaged in transit. Better we find it in Jersey City than a customer finds it in their living room and leaves you a one-star review.
Every unit checked for damage, defects, and completeness
Counted against your PO — discrepancies reported immediately
Timestamped photos of any issues for supplier claims
Let us inspect your next shipment and send you a full report — with photos — before anything goes to Amazon.
